Frequently Asked Questions

Where is SOAPIFY based in?

SOAPIFY is based in Vancouver, BC, Canada.

Where can I find your products?

Currently, we are available online and at local craft fairs. Follow our social media to be updated on craft fairs and events we will be attending. We are working to have product available in stores.

Where do you ship to?

Currently, we are only shipping to Canadian addresses.

How long does it take to receive my order?

Depending on where the products are ordered to, it may take between 7 to 10 days after the order has been processed.

Do you offer soap making workshops?

Yes, we regularly host soap making workshops for both kids and adults. These casual workshops are a great way to learn new skills, have fun, and create your own personalized soaps with unique designs. No experience is required! Please check out our workshops page and follow our instagram for upcoming workshops.

Where do your workshops take place?

Our soap workshops are typically held at local community centres in Vancouver, BC. The location of each workshop will be listed.

Do you offer private workshops for groups?

Yes, we will bring the workshop right to you! Visit our request a workshop page for details and to view our pricing plans. We have a selection of plans to accommodate different budgets and group sizes.

Do you take custom orders?

We are happy to consider custom orders. However, we can't confirm if we can fulfill your custom order request until we know the specifics, such as the product and quantity. Please feel free to contact us about your inquiry!

What ingredients do you use for your soaps?

Our soaps contain simple ingredients which may include coconut oil, sunflower seed oil, shea butter, cocoa butter. Some additives may include essential oils, natural clays, goat's milk, aloe vera juice or botanical exfoliants. Every product is labelled with the full ingredient list. Ingredients listed with "CI" followed by numbers simply refer to a selection of colorants used in cosmetics.

What is the best way to care for my soap bars?

For new, unused soaps, store away from moisture to prevent glycerin dew. Allow the soap bar to dry between uses, preferably on a soap dish to allow excess moisture to evaporate. This helps extend the life of the soap so you can get the most uses out of it!

Why are there droplets of liquid on my soap?

Some of our soaps are rich in glycerin, which has moisturizing properties as it has the ability to attract moisture from the air (and onto the skin.) This may cause droplets of moisture to form on the surface of the soap, known as glycerin dew. It does not change the quality of the soap and typically goes away after the first use.